Privacy Policy

Welcome to AI Customer Satisfaction ("ai-csat.com"). This website is developed, managed, and governed by Artrilogic Pty Ltd ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we handle information in connection with your use of our website.

The objective of AI Customer Satisfaction is to provide an unbiased portal for the general public to share and access reviews. We act as governors of the content provided by the public to ensure authenticity and fairness. While we may seek sponsorship to fund this initiative, we will never share our users' personal information with any third parties or sponsors.

1. Information We Collect

We have designed our website to minimize data collection. We do not collect any Personal Identifiable Information (PII) from users who are simply browsing our website.

When a user attempts to post content (such as comments, reviews, or other submissions), we require user validation. To achieve this, we redirect you to a third-party authentication provider. In this process, the only information we collect and store is:

• Your email address.
• The authentication provider you used to log in (e.g., Google, Microsoft, Facebook, GitHub).

We do not store your name, profile picture, or any other personal details from your authentication provider account.

2. How We Use Your Information

The information we collect is used for the sole purpose of validating that you are a legitimate user before we accept any data you post to our website.

This process helps us maintain the integrity of our platform and prevent spam or malicious activity. If our validation process determines that a user is not valid, any data they have submitted during that session is immediately and permanently discarded.

3. Newsletter Subscription

We may offer an optional newsletter to keep you informed about updates to our platform and other relevant information. If you choose to subscribe, we will use the email address you provided during authentication to send you these communications. You can unsubscribe from our newsletter at any time by following the instructions included in every email.

4. Third-Party Authentication

We use trusted third-party services for authentication. Our current and potential providers include:

• Google
• Microsoft
• Facebook
• GitHub
• LinkedIn (potential future addition)

When you choose to log in, you will be redirected to their respective sites. We do not receive or store your password for any of these accounts. Your interaction with these third-party services is governed by their own privacy policies.

5. Data Storage and Security

For validated users, we store only your email address and the source of authentication. We take reasonable administrative and technical measures to protect this limited information from loss, theft, misuse, and unauthorized access or disclosure.

6. Use of Cookies

Our website uses cookies for the sole purpose of user authentication. When you log in through one of our third-party providers, we use a secure cookie to maintain your session and confirm that you are authenticated. This cookie does not track your browsing activity on other sites and contains no personal information beyond what is necessary for authentication.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us. All privacy-related queries should be directed to: