Quick Info
Ada is an AI-powered customer service automation platform founded in Toronto in 2016. It helps enterprises transform how they interact with customers by deploying conversational AI agents (chatbots) to enhance brand engagement, customer satisfaction, and operational efficiency. The platform specializes in delivering automated, personalized, and proactive customer support across various channels, aiming to resolve customer inquiries quickly, reduce operational costs, and free up human agents for more complex issues. Its features include generative AI capabilities, multi-channel support, agent handoff, workflow automation, and enterprise-grade security, serving industries like financial services, retail, and telecommunications.