Forethought.ai is an AI company specializing in generative AI solutions designed to enhance the entire customer experience for businesses. Founded in 2017, their mission is to empower customer service teams with advanced AI capabilities. Their core product, SupportGPT, offers a suite of tools including customer deflection, agent assist, auto-resolution, and intelligent triage. They also provide ExploreGPT and SearchGPT. By integrating with major CRM and helpdesk platforms like Salesforce, Zendesk, and Intercom, Forethought helps enterprises improve efficiency, reduce operational costs, and boost customer satisfaction through intelligent automation and support. They operate as a B2B SaaS provider focused on enterprise-level customer service solutions.
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