Freddy AI is Freshworks' artificial intelligence engine, designed to enhance both customer and employee experiences across the entire Freshworks product suite (e.g., Freshdesk, Freshservice, Freshsales). It acts as a smart assistant, integrating advanced AI capabilities like generative AI, intent detection, sentiment analysis, smart routing, chatbots, and self-service features directly into Freshworks' applications.
How it makes money: Freddy AI is not sold as a standalone product. Instead, its capabilities are integrated into Freshworks' core software solutions. Freshworks earns revenue through subscriptions to its various products, and Freddy AI's features are either included within specific paid tiers of these products or are part of customized enterprise solutions. Businesses essentially pay for the Freshworks product suite, which comes powered by Freddy AI, rather than paying for Freddy AI separately.
Key characteristics: Enterprise-ready AI, deeply integrated into Freshworks' product ecosystem, focuses on improving customer service and employee productivity through automation and intelligent assistance, leverages cutting-edge AI technologies, and supports self-service options.